Refund policy

90-Day Money-Back Guarantee

At HappyNaturals, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 90 calendar days of the confirmed delivery date
• Requests made after 90 days from delivery are not eligible and will not be approved
• Shipping and handling fees are non-refundable, except where required by law or where the order arrived damaged, defective, or incorrect
• The order must have been purchased directly from this website
• To request a refund, you must email support@tryhappynaturals.com within 90 days of receiving your order

Refund eligibility is limited to the 90-day window from the confirmed delivery date.

How to Request a Refund

1. Email support@tryhappynaturals.com to let us know you would like a refund and which item you would like to return. Please include your full name and order number for faster processing.
2. Our support team will respond within 1–2 business days with instructions on next steps.
3. Refunds are submitted for processing within approximately 15 business days after approval and any required verification. We are not able to guarantee that every refund will be processed within this period.
4. Refunds are issued to the same credit card or payment method used for the original purchase. Once a refund is processed, it may take up to 10 business days to post to your account, depending on your financial institution.

Do not send a product back until you have received return instructions from our support team.

Returning Product

Single-bottle orders: The opened bottle does not need to be returned.

Bundle orders: One opened bottle does not need to be returned. Unopened bottles must be returned if you would like a refund for those bottles. Refund amounts are calculated from the amount actually paid after discounts.

Contact us before returning anything. We will provide the correct return address and instructions. Unless the order arrived damaged, defective, or incorrect, return shipping for unopened bottles is the customer's responsibility.

Free promotional gifts do not need to be returned unless we tell you otherwise.

Non-Eligible Refunds

The following are not eligible for refunds:

• Refund requests submitted outside of the 90-day guarantee period
• Subscription renewals or recurring charges processed after the 90-day window
• Orders that have already been processed or fulfilled once the 90-day period has passed
• Orders purchased from unauthorized or third-party sellers
• Gift cards, store credit, or promotional items
• Products damaged through misuse, improper storage, or unauthorized resale
• Requests made outside the stated policy terms

To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a "pattern of repetitive refunds" as requesting more than two refunds within a 12-month period.

Nothing in this section excludes or limits any consumer right or remedy that cannot legally be excluded or limited.

Subscriptions

Each bottle contains 60 capsules, which is a 30-day supply based on the suggested use of two capsules per day. Subscription deliveries are scheduled to match the quantity ordered.

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

We will send a reminder email before each scheduled renewal. Customers may manage, pause, skip, or cancel their subscription at any time through their customer account or by emailing support@tryhappynaturals.com before the next scheduled billing date. Failure to cancel prior to renewal does not by itself constitute grounds for a refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@tryhappynaturals.com. We will arrange for a replacement or full refund at no additional cost to you.

We may request clear photos of the product and shipping packaging for verification purposes. You will not be charged replacement shipping when the product arrived damaged, defective, or incorrect.

Order Cancellations and Address Changes

Orders may be sent to our fulfillment partner shortly after purchase. Contact us as soon as possible, preferably within 2 hours, if you need to cancel an order or correct the shipping address.

We will make a reasonable effort to help, but changes cannot be guaranteed once the order has entered fulfillment or has shipped.

If a package is returned because the customer supplied an incomplete or incorrect address, the customer may be responsible for reshipping costs. We will cover reshipping when the error was caused by us or our fulfillment partner.

Exchanges

We do not offer direct exchanges between bundle sizes. You may place a new order for the bundle you prefer.

Placing a new order does not reset or extend the guarantee period for the original order.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at support@tryhappynaturals.com so we can assist you accordingly.

Victor Digital LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Typical response time:
1–2 business days

Last updated: August 2026