Shipping policy
At HappyNaturals, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Shipping and Delivery Timeframes
Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.
Estimated delivery times:
- Standard Shipping (United States): 3–5 business days after shipment
- Standard Shipping (International): 10–14 business days after shipment
Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
If we cannot ship within the timeframe stated at checkout or in your order confirmation, we will contact you and provide the option to accept the delay or cancel the unshipped order for a refund.
Shipping Rates and Promotional Shipping Offers
Shipping charges, if any, are calculated and displayed at checkout before payment, based on your destination and the shipping method selected.
From time to time we may offer free or reduced-rate shipping on selected products, bundles, order values, or destinations. Any such offer is limited to the terms shown on the relevant product page or at checkout at the time your order is placed, and may be changed, limited, or withdrawn at any time. Promotional shipping offers that are not shown at checkout do not apply to your order.
International Orders, Customs, and Import Charges
For orders shipped outside the United States, delivery times are longer and may be extended by customs clearance in the destination country.
Any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the recipient and are not included in the price paid at checkout, unless expressly stated otherwise at checkout. These charges are set by the destination country and are outside our control.
Customers are responsible for confirming that the products they order may be lawfully imported into their country. If a package is refused at customs or returned because import charges were not paid, return shipping and handling costs may be deducted from any refund issued.
Shipping Notifications and Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur. HappyNaturals is not responsible for delays caused by carriers, customs, incorrect shipping information, or other circumstances beyond our reasonable control.
Lost or Missing Packages
Contact us if tracking has not updated for an extended period, the package is returned to sender, or the order has not arrived within a reasonable period after the estimated delivery date.
We may ask you to confirm the shipping address and cooperate with a carrier investigation before issuing a replacement or refund.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer account or by emailing support@tryhappynaturals.com.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Orders returned due to an incomplete or incorrect address may require additional processing time and reshipping fees.
We will cover reshipping costs when the error was caused by us or our fulfillment partner.
Questions and Support
If you have questions about your shipment, please contact our customer support team at support@tryhappynaturals.com and we'll be happy to assist.
Victor Digital LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Typical response time:
1–2 business days
Last updated: August 2026